Shipping & Returns
Shipping for both domestic and international orders is free & insured. We ship to all countries in which a valid address can be located and delivered to. When checking out, please include as much information as possible about your address.
Estimated shipping time for most orders is 1 - 3 weeks due to worldwide delivery. Once your order is processed and shipped out, you will be sent a "Shipment Confirmation" email. Some products can be delivered separately
Adding a phone number, for contact, to an order is optional, yet is advised being that our logistics team will use such contact information to reach out to you if there is a problem with delivering your package.
What items are returnable? As a part of our Money Back Guarantee, we accept returns within 14 days of delivery. In order to be eligible for a return, the item must be in original packaging. Please note that orders in transit cannot be cancelled and a refund cannot be initiated until the item has been returned and inspected.
What items are non-refundable? Used products.
Are there any charges for return? The return costs are the responsibility of the customer. The return must be made to Paris where the head office is located.